Are the Iqos devices and accesories you sell 100% authentic?
Yes, they are original Iqos Devices and accesories.
What countries do you ship to?
Shipping is free for orders of over 100 $
How long does it take to get my package?
Usually, it takes 7-14 days to receive the package in US and Australia and up to 21 days for the rest of the world. Sometimes it could take a bit longer due to various unforeseen reasons (bank holidays, sorting centers performance etc.). In case you’d like to get your package faster please choose EMS before making the payment, or contact us for the specific price using other services (indicating country for the delivery).
What payment options are supported?
Currently we support Paypal, Visa and Mastercard with Paypal Checkout.
What services are used for the delivery?
Ordered items are usually sent by Standard Shipping or Express Mail Standard . In addition, a shipping confirmation e-mail will be sent shortly after your order has been shipped. This confirmation will include the tracking number for your package.
My Order never arrived.
Check your order confirmation e-mail for the tracking number. If that doesnt work, send us an e-mail, tell us what you ordered and your order number, and we’ll help you out.
Refund and returns.
If for any reason you are not satisfied with your purchase or have received an incorrect order, please contact us immediately with your order number and we will be happy to help you out!
*You are responsible with ensuring to comply with laws and regulations of the country of destination. Iqosnation does not have any responsibility for any additional charges that may apply.